Terms and Conditions for Enrolled Users and/or Learners

Last updated: January 2021

By completing the enrolment process you are agreeing with the following Terms and Conditions additionally to our Privacy Policy which can be found at the following link: Privacy Policy.

General

Within these Terms and Conditions, the learner or candidate is the person whose details have been submitted through the website and upon receipt of payment, will receive access to the MJ Training Solutions UK Ltd online learning material, which includes; practice test questions, mock examinations and/or will be attending the final examination.

MJ Training Solutions UK Ltd uses the information that we collect from you at enrollment to provide you with our services. In addition to this, we may use the information for one or more of the following purposes:

a. To provide information to you that you request from us relating to our products or services.

b. To provide information to you relating to other products that may be of interest to you. This information may be sent to you until such time you request for it to be stopped.

c. To inform you of any changes to our website, and services.

We will never pass or sell your information to any third parties for marketing purposes under any circumstances.

We will pass your information to our Awarding Bodies to register you for your examination and for the issuing of certification for successful candidates.

For full terms and conditions and all policies relating to MJ Training services, please contact us using the email address admin (at) mjelectricaltraining (dot) co (dot) uk.

The learner’s access to the online learning material is valid from the date of enrolment until the date the final examination has been taken. After this period, the learner forfeits their right to use or access the online learning material.

The learner must be of at least the following age before completing their final examination:

City & Guilds 2382-18 / 22 examination, the learner must be 18 years of age before the date of the examination.
City & Guilds 2393-10 examination, the learner must be 18 years of age before the date of the examination.
City & Guilds 6072-51 examination, the learner must be 16 years of age before the date of the examination.
IOSH Working Safely examination, the learner must be 18 years of age before the date of the examination.

MJ Training Solutions UK Ltd is the provider of the online learning material and an approved training centre for:

City & Guild’s centre No. 007744
18th IET Wiring Regulations – Qualification code 2382-18 / 22
Electrical Safety Part P Building Regaultions – Qualifciation code 2393-10
Health and Safety in Constuction – Qualification code 6072-51

IOSH centre No. 4651
IOSH Working Safely

Learner Agreement to Guided Learning Hours (GLH)

The learner declares that they will complete all the online learning material, practice test questions, mock examinations and self-study hours outlined by MJ Training Solutions UK Ltd to achieve the awarding bodies recommended guided learning hours before undertaking the following final examinations:

City & Guilds 2382-18 /22 examination
City & Guilds 2393-10 examination
City & Guilds 6072-51 examination
IOSH Working Safely examination

Cancellations, Refunds & Rebooking of the Examination

From completing the enrolment/purchase process, you have 14 days (cooling-off period) to reconsider your enrolment with MJ Training Solutions UK Ltd. This 14-day cooling-off period is applicable to purchases made through reed.co.uk.

During this period, you may:

Cancel your enrolment and receive a full refund.
Reschedule your examination at no additional cost.

After 14 days or within 14 days from the examination date, you will not be entitled to a refund.

Rescheduling of examinations, the following fees will be incurred:

From enrolment, up to 14 days before the examination date learners will be able to reschedule their examinations free of charge.
Between 13 days to 7 days from the examination date, learners will be able to reschedule their examination at the cost of £65.00 +VAT.

Between 6 days to 0 days, learners will be able to reschedule their examination at the cost of:

C&G 2382-18 / 22 – £92.50 + VAT
C&G 2393-10 – £82.50 + VAT
C&G 6072-51 – £72.00 + VAT
IOSH Working Safely – £72.00 + VAT

Examination failure will result in 1 x opportunity to re-sit the examination at the reduced rate of:

C&G 2382-18 / 22 – £92.50 + VAT
C&G 2393-10 – £82.50 + VAT
C&G 6072-51 – £60.00 + VAT
IOSH Working Safely – £60.00 + VAT

An additional fee of £40.00 inc VAT will be applied for the home remote invigilated examinations.

Additional retakes will be subject to the discretion of MJ Training Solutions UK Ltd.

Please contact MJ Training Solutions UK Ltd using admin (at) mjelectricaltraining (dot) co (dot) uk. for this to be arranged.

Examinations must be taken within 12 months, from the enrolment date. After 12 months the following rates will be charged to take the examination:

C&G 2382-18 / 22 – £92.50 + VAT
C&G 2393-10 – £82.50 + VAT
C&G 6072-51 – £60.00 + VAT
IOSH Working Safely – £60.00 + VAT

Different examination formats

There are three different final examination formats available to candidates taking City & Guilds final examinations.

Home examination where candidates are remotely invigilated using their web camera and microphone.
Workplace examination where candidates are invigilated using a responsible competent person under the supervision of MJ Training Solutions UK Ltd.
Centre examinations where candidates come to a City & Guilds approved assessment site to take their final examination.

In order for the home examination to work, candidates will require the following:

PC with a Windows operating system (MACs are not supported).
Microphone and camera.
A reasonable and stable internet connection – Minimum 2Mpbs.
Google Chrome.

For a full specification please don’t hesitate in contacting us.

Should your home examination not happen due to a technical issue.

City & Guilds charge for rebooking the remote invigilation unless the technical error was found to be at their end. When you click the “attend test” link, and you start the remote invigilation process, City & Guilds begins recording the session. Should any technical issues occur, C&G investigate the session by going through the recording. This process takes approximately five working days. Should the worst happen and we need to rebook your examination, the following options are available:

I would recommend this – The rebooking fee for the remote invigilation is £40.00. I can send you an invoice for this and once paid, rebook your exam straightaway. I will ask C&G to investigate the issue and let you know the outcome (I will forward you their email). If the problem is found at their end, I will refund you the £40.00.
I will ask C&G to investigate the issue and when they get back to me should the issue be found at the candidate’s end I can send an invoice for £40.00 and rebook the examination or rebook with no charge if at City & Guilds end.

Changes in the Regulations

At points throughout the Wiring Regulations amendments may be introduced by the IET which may result in the City & Guild’s qualifications being updated, renewed or changed.

Should the final examination and qualification be updated and changed a cross over period is normally allowed. During this period either the existing or new final examination can be taken. At the end of the period, it will only be possible to take the newer version, this may result in candidates needing to update their regulations book.

MJ Training Solutions UK Ltd training material will be updated and renewed within a reasonable time frame to reflect the changes in the regulations.

Coronavirus

Learners will be emailed the week before their examination to outline any changes or information they may require before taking the examinations that relate to Coronavirus.

Our Coronavirus Policy has been included within the learning material and covers what we are doing in line with the examination venue’s own policies to help reduce the spread of Coronavirus and keep learners as safe as we can during their examinations. This policy is regularly updated in accordance with gov.uk website and the examination venues’ own policies.

If you have been told to self-isolate due to the Coronavirus or believe you have the Coronavirus please do not attend the examination. You may be able to re-sit the examination free of charge at a future date, you may be required to provide evidence that you have been asked to self-isolate or tested positive for Coronavirus at the discretion of MJ Training Solutions UK Ltd.

Should you be charged to reschedule your examination, this will be charged at a reduced rate of:

C&G 2382-18 / 22 – £92.50 + VAT
C&G 2393-10 – £82.50 + VAT
C&G 6072-51 – £60.00 + VAT
IOSH Working Safely – £60.00 + VAT

Learner Examination

Centre examinations candidates must arrive a minimum of 15 minutes prior to the scheduled start time of the examination and register with the centre reception or invigilator. You will be given further instructions approx. 7 days prior to your examination date.

Remotely invigilated examinations, candidates must join their examination at the scheduled time outlined on the joining instructions set by City & Guilds (Or Talview)

C&G 2382-18 / 22 – £92.50 + VAT
C&G 2393-10 – £82.50 + VAT
C&G 6072-51 – £60.00 + VAT
IOSH Working Safely – £60.00 + VAT

Photographic ID must be shown to the invigilator before starting your examination. Failure to supply photographic ID may result in your examination being forfeited or/and MJ Training Solutions UK Ltd retaining your certification until your identification can be ascertained.

E-certificates & Certification

E-certificates will be emailed to the email address used when learner enrolment was completed. Should you wish to change this address, an administration fee of £10.00 + VAT will be applicable. E-certificates should be with learners within five working days from successfully passing the examination.

Hard copy certificates will be forwarded by MJ Training Solutions UK Ltd within approximately four weeks of the examination date. Should your certificate not arrive within four weeks please contact us.

After this point certificate, reprint/reissue will be charged at £50.00 + VAT.

Certificates will be sent to the address used when learner enrolment was completed. Should you wish to change this address, an administration fee of £10.00 + VAT will be applicable.

Failure to provide accurate information to MJ Training Solutions UK Ltd through the enrolment process that results in certificate amendment will incur an administration fee of £10.00 + VAT.

Rescheduling your examination

If your examination does not run or is cancelled for reasons that are deemed out of the control of MJ Training Solutions UK Ltd, an examination date will be rescheduled. There will be no charge for this service, but MJ Training Solutions UK Ltd will not offer a refund and will not pay compensation for any candidate’s expenses incurred.

Learner material supplied by MJ Training Solutions UK Ltd that is transmitted either electronically, in paper form or via CD must not be copied or distributed. Anyone found in breach of these terms and conditions will be prosecuted.

We are not liable for any damage caused to your equipment through the use of our software We cannot guarantee that our software will be compatible with your system or be compatible with your anti-virus software.

MJ Training Solutions UK Ltd will not supply you with any of the publications allowed into the examination rooms.

While MJ Training Solutions UK Ltd believe that the information and guidance in the only learner material are correct, all parties must rely on their own skill and judgement when making use of the information contained herein.

MJ Training Solutions UK Ltd do not take liability to anyone for any loss or damage caused by any error or omissions in the learner material.

Where reference in this document is made to legislation (statutory or non-statutory) or other documents, it is not considered to be legal advice, any and all such liability is disclaimed.

Should you have questions regarding any of the above, please don’t hesitate in contacting us.

Contact details

e. admin (at) mjelectricaltraining (dot) co (dot) UK
t. 01934 752500
m. 07525846290

City & Guild’s centre No. 007744
IOSH centre No.